FAQ

*Holiday Shipping information*

All orders placed within the black friday weekend sale (Nov. 24-27) are
guaranteed Christmas/holiday delivery.

Orders placed before Dec. 8th but not within the black friday sale dates are
most likely to arrive before Christmas but are not guaranteed.

All orders placed after Dec. 8th may still arrive on time if placed in the US or Canada,
but they are not guaranteed. For orders placed after Dec. 8th, there is a chance they may still
arrive on time if you're located in the US or Canada, but please note that they are
not guaranteed.

shipping & delivery
All parcels are shipped via tracked packet mail and come with a Canada Post tracking link. All parcels are shipped locally in Ottawa, Ontario Canada which is why shipping costs/times may vary. All orders are shipped using tracked packet mail and include a Canada Post tracking link. Please note that shipping costs and delivery times may vary as all orders are shipped locally from Ottawa, Ontario, Canada.

estimated delivery
canada (expedited parcel): 3 - 5 business days
united states (Tracked Packet USA): 5 - 10 business days
international (Small Packet Int.): 6 - 12 business days

*if you have not received your order within two weeks please contact us through our
help chat or email us at vintagefantasymag@gmail.com

refunds
we offer refunds for any missing, damaged, or defective orders. if this happens, please contact our customer service email (vintagefantasyshop@gmail.com) as soon as possible.
we do not offer refunds if you have changed your mind, dislike, or have chosen the wrong print. please be careful of what you’re ordering before purchasing. If any of your orders are missing, damaged, or defective, we offer refunds. Contact our customer service email at vintagefantasyshop@gmail.com as soon as possible.

exchanges
we only send replacement packages that have either been damaged, defective or lost. if this happens, please contact our customer service email (help.veryrealfantasy@gmail.com) as soon as possible.